Search

You can filter displayed data with a search. On the Agent, Contact, and Script views, you must at least click the Search button to display any monitoring data.

  1. Define the statistic level.
  2. To display the search-related fields and functions, click the expand/collapse arrow in front of the Search title.
  3. Choose the search criteria that are appropriate for the view.

    To use the default criteria (to remove the search criteria you have entered), click the Reset button before executing the search.

  4. Click the Search button to execute the search.