Poly

The prerequisites for using Poly (Plantronics) headset controls, such as answer, hang up and mute, in Communication Panel

The headsets are typically available in two variants: UC (Unified Communications) and Microsoft Teams Certified. To avoid problems, we recommend the UC model with Sinch Contact Pro. The Microsoft Teams variant works well in most cases but may behave unexpectedly in some situations.

If you purchase a Bluetooth headset, always use the dongle included with it. This is the manufacturer’s recommendation.

The core differences

  • Microsoft Teams:

    • Plug-and-Play: It's designed to work perfectly with Teams right out of the box, with no extra configuration needed.

    • Dedicated Teams button: Most Teams-certified headsets feature a button with the Teams logo that allows you to quickly open the app, join meetings, or check notifications.

    • LED indicators: Often, the USB dongle or the headset itself will have lights that sync with your Teams status (for example, indicating a missed call or message).

  • UC (Unified Communications):

    • Broad compatibility: This is the standard variant, designed to work reliably with a wide array of softphone platforms like Zoom, RingCentral, Cisco Jabber, Avaya, and many others, in addition to Teams.

    • Best for multi-platform use: If you use several different communication applications, the UC is generally the safer and recommended choice to avoid potential conflicts where a Teams-certified device might try to prioritize Teams over another app.

Note:

The brand is now Poly by HP. This means that:

  • Plantronics HUB and Poly HUB applications are deprecated.
  • Also the integration SDK Sinch was using is deprecated and is not available in Poly LENS.

As a result, we can’t guarantee compatibility with newer devices, and they are less likely to work with the current prerequisites. But you can still use the listed devices when the HUB is installed. We're planning to implement a newer SDK. For more details, contact Sinch.

Prerequisites

To use Poly headsets for call handling:

  • Use Google Chrome or Microsoft Edge browser with Windows operating system.
  • Install Plantronics or Poly Hub on your workstation.
  • Choose POLY | Plantronics as the audio device in Communication Panel > User Menu > Settings > Audio Settings > Brands.

    Make sure the other prerequisites have been completed before selecting the brand in Communication Panel. If the listed prerequisites haven't been completed, you should select the option Other Brand. Otherwise the integration may not work as expected.

Supported Devices

Headsets are tested with the firmware version mentioned in the table. Use this version or later. Check the version and upgrade it via the Poly software.

You can see the established connection between Communication Panel and the headset in Plantronics Hub > Softphones > Softphones | SDK-Enabled > Sinch Contact.

ModelFirmwareComments
EncorePro 525 USBUSB v.136No issues with Microsoft Teams identified
EncorePro 715 USBUSB v.136No issues with Microsoft Teams identified
EncorePro 725 USBUSB v.136No issues with Microsoft Teams identified
Blackwire 72251.1153.1.1064Controls not working when Microsoft Teams is running
Voyager Focus UC + BT600V.500 + v.2120No issues with Microsoft Teams identified
Savi 8240 UCHeadset v.1725 USB v.3868
  • No issues with Microsoft Teams identified
  • Enable the following settings in Plantronics Hub:
    • Audio sensing
    • Headset to PC radio link: Active always
Savi 8245 UCHeadset v.1725 USB v.3869
  • No issues with Microsoft Teams identified
  • Enable the following settings in Plantronics Hub:
    • Audio sensing
    • Headset to PC radio link: Active always