WebHID-supported devices

The prerequisites for using WebHID-supported headset controls, such as answer, hang up and mute, in Communication Panel

In the beta release, the following devices are supported:

Manufacturer Device Manufacturer's software Supported OS and browsers

Jabra

Evolve 65 (USB) with Link 370 (Adapter)

Not required but recommended for maintaining the device and keeping it up to date

  • Operating systems: Windows and Mac

  • Browsers: Chrome, Edge, and Opera

Engage 75 (Dock/USB2)

Requires Jabra Direct

POLY

Voyager Focus 2 with BT700 (Dongle)

Requires POLY lens

EncorePro 525

Requires POLY lens

Savi 8400 Office (DECT)

Requires POLY lens

EPOS | Sennheiser

SC6x5 USB

Not required but recommended for maintaining the device and keeping it up to date

Enabling the device

Prerequisites

Although not mandatory for all devices, we recommend that software from the manufacturer is installed before selecting it in Communication Panel.

Selecting the device

  1. In Communication Panel, go to User menu > Settings > Audio settings > Audio devices.

  2. For the Audio device control, choose WebHID-supported devices and click Save.

  3. Communication Panel will request permission to find local WebHID devices. When this prompt appears, click Yes.

  4. After you grant permission, your browser will open a pop-up window showing a list of detected devices. Select your device from this list and click Connect.

The headset should always be used with its manufacturer-provided USB Bluetooth dongle. Devices connected directly to the workstation's Bluetooth won't work.

Disabling the device

To stop using the WebHID device, users need to change the CP setting to (None).

To completely disable the device, the browser's permission to use the device needs to be removed.

Troubleshooting

The table below describes potential issues and provides their solutions.

Issue Solution

Conflicts with other apps: Having other applications open that also use WebHID (for example Microsoft Teams and Zoom) can lead to unexpected behavior like calls being answered or hung up abruptly.

Close the other applications or temporarily disable the WebHID device.

Device not appearing

Check the physical connection, ensure the device is powered on and supports WebHID.

Controls not working

Disconnect and reconnect the device, and then enable the setting in CP again.