Channel and integration configuration
Configure the channels and integrations your service uses.
- Setting up voice channel
- Setting up email
- Launchpad and web chat
- Ports and protocols
  List of used IP addresses and ports in Amazon Web Services (AWS)
- Client bandwidth requirements
- Setting up conversational channels
- Setting up direct Facebook Messenger integration
- Setting up Customer Relationship Management (CRM) system integration
  - SAP Service Cloud (C4C) integration
    Communication Panel can be embedded in SAP Service Cloud (C4C) Live Activity view.
  - SAP Service Cloud Version 2 integration
  - Setting up SAP CRM integration
  - Configuring ServiceNow
    Communication Panel can be integrated with ServiceNow user interface.
  - Configuring Salesforce
    Communication Panel can be integrated with Salesforce user interface. Supported application type is Lightning.
  - Configuring Microsoft Dynamics 365
    You can embed Communication Panel in Dynamics 365 Customer Service to use the call functions of Communication Panel.
  - Configuring responsive My Conversations view
    In addition to using the Communication Panel embedded in a CRM, such as SAP Service Cloud or Salesforce, it is possible to open Communication Panel in another browser window and see an embedded My Conversations view that is responsive to available frame size.
- Configuring Microsoft Teams integration
- SAP Emarsys integration

Setting up Customer Relationship Management (CRM) system integration

Integration to the following customer relationship management (CRM) systems is available in Sinch Contact Pro:

Note:

For the system to work properly, make sure you have only one CRM integration enabled at a time in System Configurator > User and Role Management > User Settings Template.