Channel and integration configuration
Configure the channels and integrations your service uses.
- Setting up voice channel
- Setting up email
- Chats
- Ports and protocols
  List of used IP addresses and ports in Amazon Web Services (AWS)
- Client bandwidth requirements
- Setting up conversational channels
- Setting up direct Facebook Messenger integration
- Setting up Customer Relationship Management (CRM) system integration
  - SAP Service Cloud (C4C) integration
    Communication Panel can be embedded in SAP Service Cloud (C4C) Live Activity view.
  - SAP Service Cloud Version 2 integration
  - Setting up SAP CRM integration
  - Configuring ServiceNow
    Communication Panel can be integrated with ServiceNow user interface.
  - Configuring Salesforce
    Communication Panel can be integrated with Salesforce user interface. Supported application type is Lightning.
  - Configuring Microsoft Dynamics 365
    You can embed Communication Panel in Dynamics 365 Customer Service to use the call functions of Communication Panel.
  - Configuring responsive My Conversations view
    In addition to using the Communication Panel embedded in a CRM, such as SAP Service Cloud or Salesforce, it is possible to have Communication Panel open in another browser window and see an embedded My Conversations view in the CRM.
- Configuring Microsoft Teams integration
- SAP Emarsys integration

Setting up Customer Relationship Management (CRM) system integration

Integration to the following customer relationship management (CRM) systems is available in Sinch Contact Pro:

Note:

For the system to work properly, make sure you have only one CRM integration enabled at a time in System Configurator > User and Role Management > User Settings Template.