Channel and integration configuration
Configure the channels and integrations your service uses.
- Setting up voice channel
- Setting up email
- Chats
- Ports and protocols
  List of used IP addresses and ports in Amazon Web Services (AWS)
- Client bandwidth requirements
- Setting up conversational channels
  - Sinch Conversation API
    Sinch Conversation API is the gateway to all social channels your business is using.
  - Sinch Chat
  - SMS
  - Sinch WhatsApp Business API
    You can integrate Sinch WhatsApp Business API (formerly Wavy WhatsApp) as a messaging service.
  - Sinch SMS
    Sinch SMS allows you to send and receive SMS messages from and to your Sinch Contact Pro system.
  - Third-party SMS provider
- Setting up direct Facebook Messenger integration
- Setting up Customer Relationship Management (CRM) system integration
- Configuring Microsoft Teams integration
- SAP Emarsys integration

Sinch Chat

Sinch Chat is part of Conversation API offering and provides in-app chat two-way, back-and-forth conversation that a user can have inside a business' mobile app with a customer representative. You can create and customize your own web chat application in Sinch Dashboard and connect the chat with Sinch Contact Pro. Additionally, Sinch Chat provides an SDK to create your own chat client. For more information, see Sinch Chat documentation .

The features that are currently supported in Sinch Contact Pro:

Chat between customer and agent
Rich content
Agent joined and left discussion events
Agent’s chat name displayed for end customer

Configuration

For configuration, see Configuring Sinch Conversation API.