Agent status
| Icon | Availability | Description |
|---|---|---|
|
Free |
The agent is signed in to the system and is ready to take a conversation. |
|
Busy |
The agent is signed in to the system and is working on an active conversation. The serving status is Ready and the presence profile Available. The conversation type in progress is shown as well. |
|
Away |
The agent is signed in to the system but is unable to take a conversation. For example, the serving status can be Ready and the profile Meeting, which is an absence profile. |
|
Signed Out |
The agent is signed out from the system. |