Agent status

Table 1.
Icon	Availability	Description
	Free	The agent is logged in to Communication Panel and is ready to receive and start handling a conversation.
	Busy	The agent is logged in to Communication Panel and is working on an active conversation. The serving status is Ready and the presence profile Available. The conversation type in progress is shown as well.
	Away	The agent is logged in to Communication Panel but is unable to take a conversation. For example, the serving status can be Ready and the profile Meeting, which is an absence profile.
	Signed Out	The agent is logged out from Communication Panel.

Free

The agent is logged in to Communication Panel and is ready to receive and start handling a conversation.

Busy

The agent is logged in to Communication Panel and is working on an active conversation. The serving status is Ready and the presence profile Available. The conversation type in progress is shown as well.

Away

The agent is logged in to Communication Panel but is unable to take a conversation. For example, the serving status can be Ready and the profile Meeting, which is an absence profile.

Signed Out

The agent is logged out from Communication Panel.