Error Messages

Unique Values

SC checks the uniqueness of such items that cannot exist in the system with an identical value (for example extension numbers). An error message appears if you try to use an identical value.

example:


Situation	Error Message	Reason	What to Do
You are in the Users view and you are creating a user. You enter an extension number, for example 102, into the Number field without checking the available extension numbers with the Number Viewer tool.	When you save the user, the following message appears: Value is not unique: 102 (Phone Extension)	The extension number is already in use.	Check the available extension numbers and enter a free number to the Number field.
You are in the Users view and you have the information of the user Donna Moore open because you are adding a user settings template. Some other administrator has the same user information open, and this administrator adds the template and saves the information before you.	When you save the user information, the following message appears: Modifying information failed	The user already has the user setting template defined.	Close the user view and open it again.

Deleted Objects

An error message appears when the reference object you are trying to use has been deleted by another user.

example:


Situation	Error Message	Reason	What to Do
You are in the Users view. You open a user to change the current user settings template of that user to another template. When you choose the new template, some other administrator deletes this particular template.	When you save the user, the following message appears: Reference object does not exist: Office User (User Settings Template)	The template has been deleted by another user.	Choose another template and then save your changes.

Access Denied

You are not allowed to manage objects (such as users) in SC without rights. If you try to view users in the system without rights, you can search for the users but the search result list does not appear and the status bar displays a message Ready. However, there are cases, in which SC explicitly states that you lack sufficient rights.

example:


Situation	Error Message	Reason	What to Do
You are in the Queues view and you are creating a new queue. At the same time, some other administrator removes your rights to create queues.	When you save the queue, the following message appears: Access denied due to insufficient rights	Your rights to create queues have been removed.	To receive the latest access control data, choose File > Reload.

Connection Fails

Your SC session can be disrupted by a connection failure.

example:


Situation	Error Message	Reason	What to Do
You are in the Queues view. You search for all e-mail queues in the system.	The search result list does not appear, and the following message appears: Connection failed	The connection is not working properly.	Check that your network connection is working properly. If you receive the Connection failed message at the logon, the reason can also be an invalid certificate. Contact Sinch support.

Database Not Available

In a multi-database environment, the data resided in various databases.

example:


Situation	Error Message	Reason	What to Do
You are in the Users view. You are modifying user data. You also add the user photo in the Directory Information block.	You save your changes and the following message appears: Following functionality is not available: Directory	The directory database, in which the user photo data is located, is not available.	All other data is saved. You must try to add the user photo later.