Presence Management

Creating presence, conference and absence profiles that users use for example in the Communication Desktop (CDT) and Communication Panel applications to indicate their availability

In presence management, you create presence, conference and absence profiles that users use for example in the Communication Panel application to indicate their availability. The selected profile defines how inbound calls are handled. You can also configure advanced settings for profiles.

The following default profiles are available in the system:

  • Available

  • Away

  • Business trip

  • Conference call

    This profile is not available in Communication Panel.

  • Leave of absence

  • Lunch

  • Meeting

  • Vacation

Note:

Do not change the original default profiles. Copy them and make changes to the copies according to your needs. Especially, make sure that there is at least one absence profile with the Duration value Continuous, otherwise absence profiles cannot be used.