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System Services
Configuring voicemail, external agent, conference, recording, e-mail, SMS, IP desk phone, queue callback, and prompts

System Services
Configuring voicemail, external agent, conference, recording, e-mail, SMS, IP desk phone, queue callback, and prompts
- Voicemail
- Configuring External Agent Settings
- Configuring CMC Settings
- Configuring Conference Settings
- Recording
  It's possible to record calls in Sinch Contact Pro. Recording can happen automatically, either with or without the agent knowing, or starting the recording can be left to the users. Recording can be defined on different levels: for users or queues.
- Configuring System E-Mail Settings
- Chats
- Configuring S3 Storage Folders
  In the S3 assignment block, Sinch configures the storage for chat and email attachments and call recordings for the cloud customers.
- Launchpad and web chat
- Configuring SMS Settings
- Configuring Batch Job Server (BJS) Settings
- Configuring IP Desk Phone Settings
- Queue Callback
- Defining Location for Prompts
- Configuring Emergency Locations
  You use this procedure to configure Inteliquent credentials, emergency numbers, and notification numbers and addresses.
- Configuring Simple Notification Service Settings
  In the Simple Notification Service (SNS) settings, Sinch configures settings for sending push notifications to the user's mobile device for cloud customers. These settings are only used for the mobile app when it's released.

System Services

Configuring voicemail, external agent, conference, recording, e-mail, SMS, IP desk phone, queue callback, and prompts

In system services, you configure the following system-wide settings.

For these system-wide settings, you need appropriate user rights for Contact Center.

Some of the system service settings can also be defined at the queue level.