Configuring voicemail, external agent, conference, recording, e-mail, SMS, IP desk phone, queue callback, and prompts
It's possible to record calls in Sinch Contact Pro. Recording can happen automatically, either with or without the agent knowing, or starting the recording can be left to the users. Recording can be defined on different levels: for users or queues.
In the S3 assignment block, Sinch configures the storage for chat and email attachments and call recordings for the cloud customers.
You use this procedure to configure Inteliquent credentials, emergency numbers, and notification numbers and addresses.
In the Simple Notification Service (SNS) settings, Sinch configures settings for sending push notifications to the user's mobile device for cloud customers. These settings are only used for the mobile app when it's released.
These settings do not apply to Sinch Contact Pro cloud.
