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Configuring voicemail, external agent, conference, recording, e-mail, SMS, IP desk phone, queue callback, and prompts
Defining Location for Prompts

System Services
Configuring voicemail, external agent, conference, recording, e-mail, SMS, IP desk phone, queue callback, and prompts
- Voicemail
- Configuring External Agent Settings
- Configuring CMC Settings
- Configuring Conference Settings
- Recording
  It's possible to record calls in Sinch Contact Pro. Recording can happen automatically, either with or without the agent knowing, or starting the recording can be left to the users. Recording can be defined on different levels: for users or queues.
- Configuring System E-Mail Settings
- Chats
- Configuring S3 Storage Folders
  In the S3 assignment block, Sinch configures the storage for chat and email attachments and call recordings for the cloud customers.
- Launchpad and web chat
- Configuring SMS Settings
- Configuring Batch Job Server (BJS) Settings
- Configuring IP Desk Phone Settings
- Queue Callback
- Defining Location for Prompts
- Configuring Emergency Locations
  You use this procedure to configure Inteliquent credentials, emergency numbers, and notification numbers and addresses.
- Configuring Simple Notification Service Settings
  In the Simple Notification Service (SNS) settings, Sinch configures settings for sending push notifications to the user's mobile device for cloud customers. These settings are only used for the mobile app when it's released.

Defining Location for Prompts

Use

You use this procedure to define the global file location for prompts. We recommend using the global location whenever possible.

Note: If you need to update this setting in Sinch Contact Pro cloud, contact Sinch support.

Prerequisites

You must have Modify rights to Prompt Service.

Procedure

Enter a path to define the central location where the prompts are saved. This path is used for all prompts in the system, unless you define a location-specific path in Agent Server or Media Routing Server (MRS) in Infrastructure Administrator (IA).