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System Services
Configuring voicemail, external agent, conference, recording, e-mail, SMS, IP desk phone, queue callback, and prompts
Defining Location for Prompts

System Services
Configuring voicemail, external agent, conference, recording, e-mail, SMS, IP desk phone, queue callback, and prompts
- Voicemail
- Configuring External Agent Settings
- Configuring CMC Settings
- Configuring Conference Settings
- Recording
  Sinch Contact Pro offers several call recording options.
- Configuring System E-Mail Settings
- Chats
- Configuring S3 Storage Folders
  In the S3 assignment block, Sinch configures the storage for chat and email attachments and call recordings for the cloud customers.
- Launchpad and web chat
- Configuring SMS Settings
- Configuring Batch Job Server (BJS) Settings
- Configuring IP Desk Phone Settings
- Queue Callback
- Defining Location for Prompts
- Configuring Emergency Locations
  You use this procedure to configure Inteliquent credentials, emergency numbers, and notification numbers and addresses.
- Configuring Simple Notification Service Settings
  In the Simple Notification Service (SNS) settings, Sinch configures settings for sending push notifications to the user's mobile device for cloud customers. These settings are only used for the mobile app when it's released.

Defining Location for Prompts

Use

This block shows where your prompts are located. Custom prompts are stored separately from the built-in ones.

Note:

If you need to update this setting in Sinch Contact Pro cloud, contact Sinch support.