Access Types

The following table explains the various access types.

Access Type



To view data of objects


To edit and view data of objects


To create objects


To delete objects


You also need rights to view objects before you can delete them.

ManageA shortcut for selecting View, Modify, Create, and Delete


To serve in a queue


To use profiles and certain functions such as multiterminal desktop (MTD)

Manage Voicemail

To listen to and delete queue voicemails

Manage Rights

To view, add, modify, and remove rights

Manage Members

To add and remove members

Statistics Details

To view the statistics of the Contact Details view in Online Monitoring and Dashboard, or Conversation History inCommunication Panel. Statistics details include also the Statistics Summary rights.

Statistics Summary

To view the statistics of the Summary, Agent and Outbound view in Online Monitoring and Dashboard.

Control Contact

To manage monitoring data cleanup in the Contact Details view in Online Monitoring.

Barge-In (Agent)

To take part in a call. Both parties can hear the participator.

Listen (Agent)

To listen to a call between an agent and a caller. Neither of the parties can hear this.

Coach (Agent)

To advise an agent during a call. The caller cannot hear this.

Log On Agents to Queues/Log Off Agents from Queues

To log on an agent to a queue or to log off an agent from a queue using the Agent view in Online Monitoring or Dashboard.

Listen to Recording

To listen to either queue or user recordings

Manage Contact History

To view and search for contact handling history

For example, this rights type is required for displaying conversation details or queue recordings in Communication Panel or Dashboard.

Manage Presence

To change a user’s current presence profile.

Currently not supported in Sinch Contact Pro.


This relates to the /messages resource of Restful Contact Management Interface (CMI) and is used to enable a CMI API user to view, modify and delete the messages linked to the queue. Messages can also be scheduled. Queue is based on the used source address.


If the queue is deleted, the scheduled messages will remain in the database.