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User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
Anonymous user
A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed and for using video assistance.

User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
- Managing users in Sinch Contact Pro
  For user management, create user groups.
- Printing user's personal data
- User rights management
- Managing user groups
- Managing user roles
- Creating new user accounts
- Anonymous user
  A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed and for using video assistance.
- Using user settings templates
- Mobile device administration
  In this view, you can see a list of users' devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
- Update wizard for users
- Deleting objects

Anonymous user

A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed and for using video assistance.

Prerequisites

Infrastructure Administrator > ECF Web Server > Anonymous RI Allowlist has allowed resources listed. For reply templates, the access is allowed by default which is sufficient for interactive template use.
For reply template use, interactive templates have been created.

Add an anonymous user

On the System Configurator main screen, choose User and Role Management > Users.
Choose Add New.
Enter Anonymous as the first name and User as the last name.
In the Certificates block, enter a dummy certificate:
Save the user.

If you're adding the anonymous user for video assistance, this is enough. If you're adding the anonymous user for reply templates, go to the next step.
Go to Queue Management > Reply Templates and choose the interactive templates folder you have created.
In Access Rights, give the user rights to view the templates.
Save your changes.