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User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
Anonymous user
A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed.

Anonymous user

A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed.

Prerequisites

Infrastructure Administrator > ECF Web Server > Anonymous RI Allowlist has allowed resources listed. By default the access is allowed to reply templates which is sufficient for the purpose of interactive template use.
Interactive templates have been created.

On the System Configurator main screen, choose User and Role Management > Users.
Choose Add New.
Enter Anonymous as the first name and User as the last name.
In the Certificates block, enter a dummy certificate:
Save the user.
Go to Queue Management > Reply Templates and choose the interactive templates folder you have created.
In Access Rights, give the user rights to view the templates.
Save your changes.