Document History

Table 1. Document History

Version

Date/Description

00

2011-06-06: Initial Release

01

2011-10-13: 7.0 SP01 Added chapters about starting the administration workstation (IA and SC), installing Calendar Integration, and using 6.0 and 7.0 versions on one workstation.

02

2012-04-26: 7.0 SP03 Updated Convergence prerequisites

03

2012-08-20: Internet Explorer configuration edited and added mctabuff as prerequisite for Online Monitoring. CDT logging text revised.

2012-08-20: Internet Explorer configuration edited, and added chapter about malware protection programs.

04

2013-02-15: Note about power saving settings for USB devices added. Instructions for MSI packages enhanced.

05

2013-06-17: SP05: IE 10 and Java 7 support added, prerequisites edited

06

2013-09-20: SP06: Client Workstation Components installation updated. Added section SAP Cloud for Sales and Service Integration

2014-01-03: Windows 8 instructions added, device adaptor instructions updated, IE configuration for SAP Cloud added.

2014-02-19: Visual C++ Redistributable for Visual Studio 2012 must be 32-bit. .NET version can be 4.0 compatible. Clarified cloud integration a bit more.

2014-04-04: References to Cloud Edition added.

07

2014-06-10: Product name changed to SAP Contact Center, auto-update function added, all log files changed to type .log, C4C integration updated

2014-08-20: Added information to Starting IA or SC with Web Start on IE starting to block out-dated ActiveX controls, and to Internet Explorer Configuration about the issue with Internet Explorer update MS14-037 (kb2962872).

2014-09-25: Corrected information about recorded files, and Windows 8.0

08

2015-04-21: SP08 changes: auto-update updated, Java 6 support removed.

09

2015-12-01: SP09 version: Also MS Office 2013 32-bit can be used for Outlook Calendar Integration and Convergence; small fixes in auto-update and C4C functions, support for Windows 10 added.

10

2016-08-16: 1608 changes: Java 7 support removed, C4C integration with ECF added.

1702

2017-02-25: SC Web Access is supported.

11: 1705.1

2017-05-25: DirectAccess support added.

2017-05-31: Supported prerequisites updated.

11: 1708

2017-08-28: Skype information updated

12:1711

2017-11-27: FP12 version.
13
14 2019-05-10: FP14 version: TLS 1.2 support, Java 11 support, Java 8 64-bit support added2018-12-14: FP13 version: Communication Panel added, Convergence and Calendar Integration removed.
15 2019-11-29: FP15 version, Supervisor Dashboard added
16 2020-05-20: FP16 release
17 2021-04-13: FP17 version