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Integrations
Communication Panel can be integrated with various third-party applications.
Integration to ServiceNow
Communication Panel can be embedded in to ServiceNow.

Integrations
Communication Panel can be integrated with various third-party applications.
- Integration to SAP Service Cloud Live Activity
- Integration to SAP CRM and S/4HANA
  Communication Panel can be integrated to SAP CRM and S/4HANA.
- Third-Party Applications
  Third-party web applications are developed by third-party vendors or system integrators and can be placed in the extension area as an iframe.
- Integration to ServiceNow
  Communication Panel can be embedded in to ServiceNow.
- Integration to Salesforce
  Communication Panel can be embedded in to Salesforce
- Virtual Desktop Infrastructure

Integration to ServiceNow

Communication Panel can be embedded in to ServiceNow.

The embedded solution in the ServiceNow application provides following features:

Incoming call, customer identification by the caller's telephone number
Incoming live chat, customer identification by the customer's email address given in the chat
Click-to-call functionality for an outbound call
All the standard functionalities provided by Communication Panel as standalone application are also available when Communication Panel is embedded inside the ServiceNow portal.