Integration to SAP Service Cloud Live Activity
Communication Panel can be embedded in SAP Service Cloud Live Activity view.
Embedded solution in
the Service Cloud Fiori client provides support for the following Service Cloud
features:
-
Incoming call, customer identification by the caller's telephone number
-
Automatic call-event-info storing in Service Cloud
-
Incoming chat, customer identification by the customer's email address given in chat
-
Automatic chat-event-info storing and transcript storing in Service Cloud, applies to Wechat and Facebook Messenger
-
Click-to-call functionality.
Additionally, Service Cloud users can utilize other features Communication Panel has to offer, for example the following functions:
- Record a Call. The call is shown in C4C history with the recording flag.
- Daily Statistics