Auto-Answering
When auto-answering is used, the offered conversation connects automatically, you don't need to accept it separately.
When the auto-answer is in use, the timer in the offering view shows the time left before the conversation is connected:
During that time, you can also decline the conversation.
Auto-answering can be taken into use either for auto-allocated, picked, or direct conversations, or all of them. Superusers define in System Configurator if auto-answering is used, and what is the delay. They can also allow agents to modify some of these settings in
.If the time in Delay for Auto-Answering is set to be less than 3 seconds, the offering screen with the timer may not displayed at all but the conversation opens directly.