Preview Campaign Calls

Campaign calls are firstly offered to you via an offering screen.

Accepting the offering will progress the view to the preview (or progressive) screen where the actual call out to target customer is made.

  1. View customer and campaign information:
    1. Select a number from the dropdown list or alternatively modify the existing number to something new, this will become the target called number. Typically the number is predefined but the customer may have several numbers, or the number has changed.
    2. View earlier Customer Remarks, and enter yours if necessary.
    3. View other pieces of information. Pay attention to the Automatic Dialing in counter.

    You cannot preview the script.

  2. Select what to do:
    1. Call: Press to call the customer. If automatic dialing is used, the call starts when the time for Automatic Dialing in has elapsed.
    2. Skip: You decline this customer call but the customer remains in the campaign for re-allocation.
    3. Exclude: The customer is removed from the campaign. In some campaigns excluding is not possible.