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Outbound Campaigns
You call pre-defined customers, for example, for selling, advertising, or passing or collecting information.
Handle Campaign Calls
Customer Remarks

Outbound Campaigns
You call pre-defined customers, for example, for selling, advertising, or passing or collecting information.
- Preview Campaign Calls
- Handle Campaign Calls
  - Customer Remarks
  - Customer Information
  - Campaign Information
  - Campaign Notes
  - Transferring Calls with Transfer Lists
    In addition to normal phone call transfers, administrators can define a transfer list for quick transfers within a campaign. For example, the supervisor and colleagues working in the same campaign can be included in the transfer list.
  - Reschedule
  - Call Results

Customer Remarks

You can write remarks related to a campaign call. If there are previous call attempts, or if the conversation has been transferred, and there are earlier remarks, they are shown below the text area.

Expand the Customer Remarks panel.
Enter free text. You can edit the text as long as the conversation is active for you.
When you end the conversation, the remark is saved with your name, date and time on it in the Outbound Database.