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Outbound Campaigns
You call pre-defined customers, for example, for selling, advertising, or passing or collecting information.
Handle Campaign Calls
Customer Information

Outbound Campaigns
You call pre-defined customers, for example, for selling, advertising, or passing or collecting information.
- Preview Campaign Calls
- Handle Campaign Calls
  - Customer Remarks
  - Customer Information
  - Campaign Information
  - Campaign Notes
  - Transferring Calls with Transfer Lists
    In addition to normal phone call transfers, administrators can define a transfer list for quick transfers within a campaign. For example, the supervisor and colleagues working in the same campaign can be included in the transfer list.
  - Reschedule
  - Call Results

Customer Information

To open the Customer Information panel, click the arrow icon in front of it.

The view displays a selection of customer attributes, such as customer address or different telephone numbers. Some, or all of them, can be modified if needed.

Administrators define in System Configurator Outbound Management > Campaigns > Templates which customer information attributes are displayed, and which of them can be modified.