Monitoring Web Clients Variables

Monitoring Web Clients installation variables are:

Table 1.

Variable

Description

Use Windows Authentication for Database Connections

Specify whether Windows authentication should be used for database connections. The selection is on by default, and we recommend using it. With Windows authentication, you can leave database password fields empty. If you de select the option, SQL logon is used, and you must enter database user name and password for each database connection, and they are saved in registry and log files as plain text.

Log File Directory of the Virtual Unit

Software running in the virtual unit uses this directory for their log files

Monitoring Database Server Address or Name

By default, the value defined in database installation is used automatically.

Monitoring Database Name

By default, the value defined in database installation is used automatically.

Monitoring Database User Name

By default, the value defined in database installation is used automatically.

Monitoring Database Password

By default, the value defined in database installation is used automatically.

Configuration Database Server Address or Name

By default, the value defined in database installation is used automatically.

Configuration Database Name

By default, the value defined in database installation is used automatically.

Configuration Database User Name

By default, the value defined in database installation is used automatically.

Configuration Database Password

By default, the value defined in database installation is used automatically.

Outbound Database Server Address or Name

By default, the value defined in database installation is used automatically.

Outbound Database Name

By default, the value defined in database installation is used automatically.

Outbound Database User Name

By default, the value defined in database installation is used automatically.

Outbound Database Password

By default, the value defined in database installation is used automatically.

Operative Database Server Address or Name

By default, the value defined in database installation is used automatically.

Operative Database Name

By default, the value defined in database installation is used automatically.

Operative Database User Name

By default, the value defined in database installation is used automatically.

Operative Database Password

By default, the value defined in database installation is used automatically.

Reporting Database Server Address or Name

As of 1711, a link to the value defined in Reporting Database Server installation should be used, if Reporting is used in the system.

Reporting Database Name

As of 1711, a link to the value defined in Reporting Database Server installation should be used, if Reporting is used in the system.

Reporting Database User Name

By default, the value defined in database installation is used automatically.

Reporting Database Password

By default, the value defined in database installation is used automatically.

Default Language

Choose the default language for the Monitoring website. Language is used in Online Monitoring Logon pages until the user is authenticated, then the user’s language is used.

Client Certificate Is Mandatory

To force clients to provide a valid certificate for logging on to the Sinch Contact Center system, select this option. Change to this variable value becomes effective automatically without a restart after about 10 seconds. Added in SP06 Patch 1.

Note:

When this variable is selected, make sure that IIS configuration is appropriate:

  1. Start Internet Information Services (IIS) Manager.

  2. Navigate to the site with the virtual unit’s name.

  3. Open SSL Settings.

  4. Check that Client certificates setting is either Accept or Require.

Client Certificate's Attribute Used for Authentication

Select the attribute that is used to authenticate users with a client certificate. It can be either the subject’s common name (Issued To, CN), e-mail address (E), or the fully qualified name (FQN). If the e-mail address (E) is selected, the e-mail address from the Subject Alternative Name extension of the certificate is used, if present. Otherwise the e-mail address from the Subject field is used. Change to this variable value becomes effective automatically without a restart after about 10 seconds. Added in SP06 Patch 1.