Logging Modules
Most logging modules used in Logging Configuration wizard are the same as installed software packages, but some packages have additional modules that may be of interest in certain troubleshooting scenarios. The Logging Module Names listed in the table below are selectable items in the wizard, and technical names are written in the log file. All modules listed below may not be found in your system, but the list in the wizard shows only the ones in your system.
Logging modules may have submodules whose logging levels can be adjusted as well. To adjust the submodule levels, choose the upper logging module first, and then set the right level in the second step of the wizard, see Setting Log Levels.
When Logs Are Needed column below lists scenarios when a certain module’s logs may be required for troubleshooting. These are just examples, troubleshooting may require a combination of logs from very different modules, always follow the instructions you get from the product support.
|
Software Package |
Logging Module Name |
Technical Name |
When Logs Are Needed? |
|---|---|---|---|
|
Agent Server |
Agent Server |
AgentServer |
In various troubleshooting scenarios, such as when logon or authentication does not succeed, if it is not possible to listen to the voicemails, SC configuration change requests are not fulfilled, or when chat session or access control fails. |
|
Agent Server WebClient |
Webclient_as |
Most CDT functionality troubleshooting cases, such as when directory searches do not work, or IM messaging or e-mail polling fails. |
|
|
Alarm Server |
Alarm Server |
AlarmServer |
When alarms do not work as configured. |
|
Batch Job Server |
Batch Job Server |
BatchJobSrv |
When batch jobs, such as message sending or cleaning, importing and exporting do not work. |
|
Batch Job Server Local BCM API |
LocalBcmApi |
When requiring personal data audit logs and with issues related to license reporting or importing/exporting. |
|
|
Call Dispatcher |
Call Dispatcher |
CallDispatcher |
With any issues in call routing and numbering. |
|
CEM Server |
CEM Server |
CEM |
With most issues in contact routing. allocation, or handling, including queuing, schedules, profiles, and IVR. |
|
Chain Matcher |
Chain Matcher |
ChainMatcher |
With SMS issues. |
|
Chat Portal Server |
Chat Portal Server |
ChatPortal |
With chat issues. |
|
Chat Portal Peer |
ChP_Peer |
With chat issues. |
|
|
Chat Server |
Chat Server |
ChatServer |
With chat issues. |
|
Connection Server |
Connection Server (CoS) |
bcmcs |
With logon issues. |
|
Connection Web Server |
Connection Web Server (Tomcat Launcher) |
COWS |
With issues in Tomcat launching for System Configurator web usage Added in 1702. |
|
Data Collector |
Data Collector |
DataCollector |
When information is not updated properly in History view or in Online Monitoring and Reporting (or in Monitoring or Reporting databases). |
|
Directory Server |
Directory Server |
DirectoryServer |
With directory issues. |
|
ECF Web Server |
ECF Front End Server |
EcfFrontEndServer |
With ECF issues. Added in SP08 As of 1611, ECF Front End Server has two separate log files:
|
|
EMail Sender |
E-Mail Sender |
EmailSender |
With outgoing e-mail issues. |
|
External Terminal Controller |
External Terminal Controller (ETC) |
ETC |
With issues connected to deskphones. |
|
File Replication Server |
File Replication Server |
WFRS |
With issues related to copying files, for example when voice messages are copied from a location to another. |
|
H323 Bridge |
H323 Bridge |
H323Bridge |
When calls between PSTN and the contact center fail in systems where H323 Bridge is in use. |
|
High Availability Controller |
HAC |
HAC |
With system administration issues. |
|
HAC Deployment |
VUA |
With issues in installing or upgrading the software. |
|
|
Integration Interfaces |
Interface ACI Interface DAI Interface OII Interface OII Peer Interface PSI Interface RDI Interface TMI |
ACI DAI OII OiiPeer (Changed in SP08) PSI RDI TMI |
With integration issues. |
|
Web Service Tester |
Tester |
When web service testing fails. |
|
|
Media Routing Server |
Media Routing Server (MRS) |
Mrs |
With issues in playing the voice prompts or recording calls. |
|
Quality Monitoring Server |
Quality Monitoring Server (QMS) |
QMS |
With quality monitoring issues |
|
Restful Interfaces |
Restful Interfaces (Java Application in Tomcat) Restful Interfaces Local BCM API Restful Interfaces (Tomcat Launcher) |
RI RiApi RestfulInterfaces |
With issues with restful interfaces. |
|
SIP Bridge |
SIP Bridge |
wsipgw |
|
|
SMS Server |
SMS Server |
SMSServer |
With SMS-related issues |
|
Terminal Server |
Terminal Server |
TerminalServer |
With ECF issues. Added in SP08. Merged to Agent Server in 1608. |
|
Universal Queue |
Universal Queue Host Process Universal Queue Routing Engine |
UniversalQueue UQ |
Technical information (for example about startup) written by the host process, which is managed by HAC| Information about the business logic of UQ, for example, routing decisions |
|
Web Server |
WebClient |
WebClient |
With issues of any web-based functions, such as CDT, Online Monitoring, Standard Reports, Integration Interfaces. |