Document History

00

2011/06/08

Initial Release of 7.0

04

2013/02/14

SP04 changes: Added BO Reporting installation, reporting user restriction instructions, some prompt-related information, and new recommendation for VU planning. FRS removed from Administration template.Version 4.1 02/27/2013:Instructions for updating certificates added. Dynamic prompts section updated, and Presence Management IVR Prompts added. Some Reporting instructions edited. Version 4.2 05/02/2013: Some prerequisite requirements added. NAT configuration examples added. Installation variables reorganized.

05

2013/06/17

SP05 changes: Prerequisites updated, added some recommendations about SQL maintenance.

06

2013/10/14

SP06 version, new alarm server and other variables, database maintenance updated. 6.03: Windows 8 support added, ETC required also for external agents, updated installation variables; .NET version changed to 4.0 compatible; SAPBCMCloudConnector.msi added to software packages.

7.0

2014/06/18

Product name changed from SAP Business Communications Management to SAP Contact Center, prerequisites updated, acquiring client certificate instructions added.7.1 Added a chapter about firewalls and virus scanners 7.2 Note in installing prerequisites about IE starting to block out-dated ActiveX controls. 7.3 Removed Web Server from Reporting installation, and specified Web Callback integration information 7.4 Edited Web Callback information and updated the Queue Prompts figure.

8.01

2015/06/02

SP08 changes: Updated BO report installation instructions, ECF Installation, H323 removed from PSTN template, HAC (GARP) Driver not recommended, Sytel instructions added. After initial release, added ECF overview figure + some minor edits.

09.01

2016/ 01 /11

SP09 version: Certificate instructions updated to SHA2. Using gMSA accounts added. Using user groups in HAC users added. New, changed and removed IA variables updated in variable lists. EmailSender and .NET limitations corrected. Alarm Server instructions updated. Windows 10 support added. ECF text chat and video chat added. HAC driver instructions removed.9.02 The instructions about protecting certificate private keys added. Open UI5 instructions updated.

1608 release: Java 7 support ended. Alarm Server installation updated with health status monitoring. RI installation added. Product Documentation and Terminal Server packages discontinued.

10.1611

2016/11/23

SP10/ 1611 release: A new module Universal Queue was added, and a new Directory and Presence Interface (DPI) was added to Restful Interfaces (RI) package

10.1702

2017/02/24

1702 release: Web access to System Configurator (SC) was enabled.

11.1705.2

2017/07/03

FP11/1705 release: support for 2008 Win and SQL Servers and IE versions older than 11 removed, a new restful interface CMI, several changes in IA variables.

KeyUsage option added in certificate requests.

11.1708

2017/08/28

1708 release: ECF overview figure updated, supported SAPUI5 version updated, new SMS Server variables added.

12.1711

12.1711.01

12.1711.02

12.1711.03

12.1711.04

12.1711.05

2017/11/27

2018/02/19

2018/03/05

2018/04/24

2018/05/18

2018/10/05

FP12 /1711 release: Prerequisites updated, new installation variables for Reporting Database Server.

01: Supported UI5 version added.

02: Added SDK installation in BO Reporting section.

03: Corrected Alarm Server installation, and Analysis Service prerequisites

04: Removed misleading references to Win 2008. Note that sentences like "applies to Windows 2008, or later" may still appear. Always refer to section Supported Prerequisite Software Versions for supported prerequisite versions.

05: Added information about Chain Matcher, it is required for SMS and Facebook integration.

13.01

2019/02/13

Minor edits.