Using Different Sinch Contact Pro Versions on Same Workstation

Use

To use software 6.0 and 7.0 versions on the same workstation, install the 7.0 version terminal_proxy.msi and then corresponding terminal_core components.

After initial installation, when a new version of the terminal_Core component is published, you can add the new one and not remove the previous one.

Prerequisites

  • Do not use complete terminal packages.

  • Install only one terminal_Proxy on a workstation.

  • 7.0 terminal_Proxy can be used with 6.0, but not vice versa.

Procedure

Installing terminal components:

  1. Remove all version 6.0 client components , and also complete sets of 7.0 version client component (installations of terminal.msi).

  2. Install version 7.0 terminal_proxy.msi.

  3. Install version 7.0 terminal_core.msi.

  4. Install possible required handset drivers.

  5. Install version 6.0 terminal_core.msi.

Defining the terminal version (if several 7.0 Core components are installed):

  • The software uses the newest version of terminal_core.msi available for each main version, unless a specific version is defined.

  • To define the terminal version to be other than the newest one, start the Infrastructure Administrator, choose Deployment mode, the Website VU installation, and Web Clients package parameter Client Terminal Component Version, and enter the version number. The defined version is used in all client workstations of the system.