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Client Workstation Guide FP20
Client Workstation Guide FP20
  • Overview
  • Accessing Administrative Applications
  • Customizing Product Name and Logo
  • Starting to Use Sinch Contact Pro End-User Applications
  • Installation of Client Components
  • Browser Configuration
  • Certificates on Client Workstations
  • Auto-Start
  • Installing Audio Devices
  • Calls Recorded at Client Workstations
  • Log Files Saved on Client Workstations
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  2. Starting to Use Sinch Contact Pro End-User Applications

    Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Service Cloud (C4C) integration

  • Starting to Use Sinch Contact Pro End-User Applications

    Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Service Cloud (C4C) integration

    • Communication Panel
    • Communication Desktop (CDT)
    • Using CDT and Microsoft Skype Simultaneously
    • Dashboard

      This section instructs in setting up Dashboard, which gives users a realtime view to agents and interactions.

    • Online Monitoring
    • Reporting
    • SAP Service Cloud (C4C) Integration

Starting to Use Sinch Contact Pro End-User Applications

Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Service Cloud (C4C) integration

Each Sinch Contact Pro application has its specific requirements, see the following sections

  • Communication Panel

  • Communication Desktop (CDT)

  • Online Monitoring

  • Reporting.

  • Additionally SAP Service Cloud (C4C) Integration can be used with CDT and ECF/Communication Panel.

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