Installation of Client Components

Installing client components that are required for using Communication Desktop (CDT)

Client components are required for using Communication Desktop (CDT).

As of Sinch Contact Pro version SP07 (7.0.7.0) the client workstation components can be installed and updated automatically, if that is enabled on the server-side. The feature requires Internet Explorer version 8, or later.

Note:

When upgrading to 7.0.7.0 from an earlier version, do not start auto-update at the upgrading procedure but install client components first from MSI packages in a traditional way. Take auto-update into use as a separate project. If downgrading back to the earlier version is required, an additional removal procedure for the auto-update feature is required, which may be difficult if not planned carefully.

For Sinch Contact Pro versions older than 7.0.7.0, the client components need to be installed on each client workstation from MSI packages.

To install terminal components, see the following topics:

Note:

Make sure that the prerequisites defined for each application are installed before installing the client workstation components.