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Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
Settings
Configuring your (Communication Desktop) CDT application
Phone-Related Settings
Defining different phone settings

Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
- User Interface
  Describes different areas of the user interface and used icons
- Getting Started
  Browser prerequisites, password change, and accessing and exiting the application
- Settings
  Configuring your (Communication Desktop) CDT application
  - Configuring Personal Settings
  - Phone-Related Settings
    Defining different phone settings
  - Configuring Directory Settings
  - Contact Center Settings
    Configuring notification tones and general settings related to contact center functions
  - Configuring Voicemail Settings
  - Autostarting Online Monitoring
  - Configuring Client Log Level
  - Startup Parameters
- Audio Devices and Volume Settings
  Configuring audio devices and adjusting volume
- Basic Functions
  Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys
- Search and Directory Functions
  Using search, creating personal directories, and modifying directory information
- Presence Information
  Using absence and presence profiles and modifying presence information
- Messaging Functions
  The Communication Desktop (CDT) application offers various messaging functions.
- Basic Phone Functions
  Using basic CDT phone functions
- Enterprise Telephony Functions
  Viewing call events and using call recording, video call, and conference call functions
- Contact Center Functions

Phone-Related Settings

Defining different phone settings

General and advanced phone settings
External agent settings
Audio settings
Multiterminal desktop (MTD) settings