Exporting Data

Calendar

Export Internal Id

Id is an internal Sinch Contact Pro item. Choose this option to include it into the export, it is not exported by default.

Configuration

Currently not supported in Sinch Contact Pro cloud.

• Calendar

• Skills

• Presence Profiles

• Scripts

• Queues

• Users

Choose which configuration objects will be included in the export. Each one of these objects can be selected for export separately as well, but when you use Configuration, the export results are printed in an Excel file that can be used for Automatic Configuration Import.

Directory Entries

Directory Group

Choose the correct group.

Export Attributes in All Languages

Choose this option to export directory entries and user attributes in different languages. The column names are formed from the attribute name and language abbreviation separated with a colon (:), for example FirstName:EN FirstName:JA Surname:FI Attr.Title:DE

If the option is not selected, the system default language is used.

Export Internal Id

Sinch Contact Pro internal id. See Calendar above.

Image Folder

Define the binary folder which contains the user photos if you want to export user photos along with other user information.

Presence Profiles

Export Internal Id

Sinch Contact Pro internal id. See Calendar above.

Outbound Campaign

Exported from Campaign

Choose the campaign that is used in the export.

Filter

Choose which customers are included in the export (for example all or only the ones that are handled).

Include Script Results

Select this option if you want that also script results are exported.

Queues

Queue Group

Choose the queue group to be exported.

Queue Groups

Include information to which queue groups each queue belongs to.

Export Queue Skills

Select this option if you want that the skills defined for queues are also included in the export.

Export Queue Settings

Select this option if you want that the settings defined for queues are also included in the export.

Export Internal Id

Sinch Contact Pro internal id. See Calendar above.

Rights

• Role Rights

• User Group Rights

• User Rights

Choose which rights will be included in the export.

Export Internal Id

Sinch Contact Pro internal id. See Calendar above.

Users

User Group

Choose the group you want to export.

If you do not choose the group and proceed with the export, all users are exported.

Export User Roles

Select this option if you want that information of the user roles is also included in the export.

Export User Groups

Select this option if you want that information of all the groups where the user belongs to is included in the export.

Export User Skills

Select this option if you want that user skills are also included in the export.

Export Directory Information of Users

Select this option if you want that the directory information is included in the export.

The directory information is defined in Communication Desktop (CDT) for directory fields (for example the directory field Responsibilities may contain Marketing material).

Export Internal Id

Sinch Contact Pro internal id. See Calendar above.

Image Folder

Define the binary folder which contains the user photos if you want to export user photos along with other user information.

The option Export Directory Information of Users must be selected when you export photos because the user photo is included in the directory information.