Configuring Ringing Tones for Chats and E-Mails

You use this procedure to define notification tones for inbound chats and e-mails. Added in SP07.

  1. Choose Tools > Settings > Contact Center > Ringing Tones.
  2. Configure the settings according to the following table.

    Contact Type

    Field

    Description

    • Forwarded e-mail

    • Allocated e-mail

    • Allocated chat

    Ringing Tone

    Choose the notification tone CDT plays when there is an inbound chat or e-mail.

    • Forwarded e-mail

    • Allocated e-mail

    • Allocated chat

    Personal File

    If you chose a personal file for your notification tone, enter the location or click the icon to browse to the file location.

    • Allocated e-mail

    • Allocated chat

    Continuous

    Select this option if you want to hear the notification tone several times.

    If you select this option and you use a personal file as a notification tone and the tone is longer than 5 seconds, only the first 5 seconds are played and then the playing starts from the beginning.

    If the option is not selected, the entire tone is played.
  3. To save your settings, click Apply.