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Installing Prerequisite Software
The system software relies on some third party software, which must be installed and configured before installing Sinch Contact Center software.
Configuring Workstations
End-user applications require browser installation and configuration.

Installing Prerequisite Software
The system software relies on some third party software, which must be installed and configured before installing Sinch Contact Center software.
- Supported Prerequisite Software Versions
- Installing MS Windows Server Software
  Install the MS Windows Server software on all servers
- Installing Java
  Java must be installed on all servers.
- Installing Microsoft SQL Server Software
- Installing Microsoft SQL for Reporting Services
- Firewalls and Virus Scanners
- Installing Other Prerequisite Software
- Configuring Workstations
  End-user applications require browser installation and configuration.
  - Configuring IE Security Settings on One Workstation

Configuring Workstations

End-user applications require browser installation and configuration.

To enable such Sinch Contact Center applications as Communication Desktop (CDT), Online Monitoring, and Reporting Client, workstations need to have the Microsoft Internet Explorer software installed, and it must be configured in the way explained in the section below.

Communication Panel and Supervisor Dashboard work with the following browsers: Google Chrome, Firefox, and Opera. For more information, see Client Workstation Guide.

See the table in Supported Prerequisite Software Versions. For more information about workstation issues, for example, about certificates, or how to take applications into use, see Client Workstation Guide.