Business Scenarios of Sinch Contact Center
Providing inbound and outbound contact centers related functionality
- Functional Overview
  Sinch Contact Center can be a stand-alone system for a company’s communication management, or it can be integrated to, for example CRM and workflow systems.
- Integration Interfaces

ClientCore Interface

This sophisticated interface provides access into the core of the Sinch Contact Center software telephone (softphone). It allows integrators to build a totally customized softphone user interface. In the ClientCore integration scenario, the softphone is hidden and a user works with the third-party application which interacts with the softphone. The interface has two sets of functions in two COM automation interfaces.