Importing Monitoring Package to BO System

Sinch Contact Pro monitoring universe for SAP BusinessObjects is delivered in the package SAP_Contact_Center_Monitoring.lcmbiar.

SAP BusinessObjects system must be available. For more information, see SAP BusinessObjects inofmation on SAP Help Portal.

  1. To start the management console, select Start > Programs > SAP BusinessObjects BI platform 4 > SAP BusinessObjects BI Platform Central Management Console.
  2. Log on to the system using the Administrator account.
  3. Select Promotion Management in the Manage column on the right.
  4. Select Import > Import file.
  5. Select the file SAP_Contact_Center_Monitoring.lcmbiar from the file system and select OK.
  6. Set values for restoring:
    1. Save Job in: Click Browse, select Promotion Jobs and click OK.
    2. Destination: Select BusinessObjects server (the one you have logged on).
    3. When all fields are filled, click Create and the Job properties view opens.
  7. Click Promote, the Promote view opens.
  8. Click the Promote button, the package is imported to the system.

    Promotion Job list should show a new job.

  9. Select the job and click History to verify that the job has succeeded. Close the view by selecting x from the upper right corner, and log off from Central Management Console.