The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
Describes different areas of the user interface and used icons
Browser prerequisites, password change, and accessing and exiting the application
Configuring your (Communication Desktop) CDT application
Configuring audio devices and adjusting volume
Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys
Using search, creating personal directories, and modifying directory information
Using absence and presence profiles and modifying presence information
The Communication Desktop (CDT) application offers various messaging functions.
Using basic CDT phone functions
Viewing call events and using call recording, video call, and conference call functions
CDT supports the following integrations:
SAP CRM
SAP Service Cloud (C4C) Integration
