Outbound Campaigns

The OB Campaigns tab sheet is used for participating in outbound call campaigns. Administrators configure, start and stop outbound campaigns, and define the customer data and assign campaign rights to agents.

To participate a call campaign, choose the campaign and click the Join Campaign button. When working in a campaign you may do some, or all, of the following tasks:

• Call customers.

• Update customer information.

• Transfer calls to other experts or invite them to conference calls

• Work with scripts.

• Wrap-up calls.

• Have a pause

• Record calls

To exit a campaign, choose Leave Campaign.

It may be possible that working in an outbound campaign is interrupted by inbound calls if so called blending is configured, see Receiving Inbound Calls During Campaigns (Blending).

As of 1705, you can receive Outbound campaign calls from an inbound call queue without joining the campaign if you have rights to that specific campaign that is using a QueueDialer, and you are logged on to a queue that is defiend for that campaign. For more information see Receiving OB Calls from Inbound Queues.