Having a Pause in OB Call Campaign

You can have a pause either using Pause and Resume buttons, or appropriate profiles.

Note: If you receive OB calls from an inbound queue the Pause button is not enabled but you can only use appropriate profiles.

Pausing and Resuming

Note:

Pause is enabled only before choosing End Wrap-Up, as the new call is allocated immediately after the previous call.

  1. To start a pause, choose the Pause button in the OB campaign view.

  2. To continue campaign after a pause, choose the Resume button in the OB campaign view.

Using Profiles

To start a pause, choose an absence profile from the list in the CDT toolbar above the contact view. The absence starts when the current call is ended and wrapped up.

If you choose an absence profile with definite time limit, the campaign continues automatically when the absence time is over. To continue campaign before the time limit, or with indefinite absence profiles, choose a presence profile.