Campaign View

Initial Information

Displays the customer information defined by the administrators. You can copy this text using your keyboard:Ctrl + A for selecting the whole text and Ctrl + C for copying it.

Previous Calls

Displays the calls made to the customer

Redial Information (Agent)

Displays the redial information you have entered

Customer

Displays the customer information. The fields are defined by the administrators. They can also define that you can modify the customer information fields.

Number List

Displays the customer numbers to which you can make the campaign calls. If the customer has several numbers, they are listed here. To choose the number, click the arrow. The list opens, and you can select the correct number by clicking it. The number is then moved to the B Number field.

Call Transfer Lists

Displays the numbers to which you can transfer calls and make conference calls. The administrators define this list.

B Number

Displays the customer number to which the campaign call is made. You can also enter an optional number to which a call can be made.

Description

Displays the campaign information the administrators have defined when they created the campaign. You can copy this text using your keyboard:Ctrl + A for selecting the whole text and Ctrl + C for copying it.

Call Results

Displays a list of options for call classification

Redial Information

Displays a text area in which you can schedule the time when the customer is called again