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Overview
Communication Panel is the web-based application of Sinch Contact Pro for managing customer communications, termed as conversations. In earlier releases they were referred to as interactions and prior to that contacts.
History View

Overview
Communication Panel is the web-based application of Sinch Contact Pro for managing customer communications, termed as conversations. In earlier releases they were referred to as interactions and prior to that contacts.
- Home View
- Picklist View
- Conversations View
- Extension Area
  Extension area is a side panel that offers you additional attributes related to the current conversation in the main window. The area can contain certain features of Communication Panel and also third-party web applications.
- History View
- Notification Messages
- Terminology
- Offering Screen
  The conversation offering screen shows information related to an incoming conversation being offered to you.

History View

This view aims (based on configuration) to provide you an insight to all conversations across the contact center. The default listing is based on your own conversations for the current day. To further define listings, use the detailed search, sort or filter options. To view a conversation in detail, select conversations from the History view which in turn opens within My Conversations viewing area.

The History view differs from the Picklist view as it shows all conversation statuses; in queue, in process, wrap-up, handled, abandoned, and deleted. You can narrow listings via the detailed search feature.