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Overview
Communication Panel is the web-based application of Sinch Contact Pro for managing customer communications, termed as conversations. In earlier releases they were referred to as interactions and prior to that contacts.
Offering Screen
The conversation offering screen shows information related to an incoming conversation being offered to you.

Overview
Communication Panel is the web-based application of Sinch Contact Pro for managing customer communications, termed as conversations. In earlier releases they were referred to as interactions and prior to that contacts.
- Home View
- Picklist View
- Conversations View
- Extension Area
  Extension area is a side panel that offers you additional attributes related to the current conversation in the main window. The area can contain certain features of Communication Panel and also third-party web applications.
- History View
- Notification Messages
- Terminology
- Offering Screen
  The conversation offering screen shows information related to an incoming conversation being offered to you.

Offering Screen

The conversation offering screen shows information related to an incoming conversation being offered to you.

Examples of shown information:

From Queue: The queue from where the conversation is currently being offered to you
Original queue: The queue to which the conversation has originally arrived (only shown if the conversation is transferred or forwarded)
If an incoming call has been transferred to you from an agent or queue
Waiting time incrementing while waiting

Note:
For the actual waiting time, use reporting.

Your administrator may have also configured the following additional information to be shown in the offering screen:

The name of the skill
The current skill level required

By default, this skill information is not shown.