Home View

This view is the generic default focal view for Communication Panel where you define your serving statuses, although administrators can define an alternative default view for example Picklist.

The view either lists or groups (by queue group or campaign) queues that you have rights to. Queue types are noted by their associated icon phone, chat, or email. All queues show their current conversation count in queue, longest waiting time and ratio of users serving vs. availability. By default queue listings are listed in alphabetical order but you can change the order using the Sort and Filter options.

Serving checkboxes are presented at queue or queue group level. You assign yourself to serve in a queue or queue group by checking the associated checkbox. Alternatively, queue serve assignments can be done via profiles. To see from the Picklist view what conversations are currently in that queue, click the quick link in the Queuing column: