Call Results

After hanging up the campaign call, select the call result. The call result defines if the customers are considered handled (for example with results Successful or Refusal) or are they called again during this campaign (for example call results Busy or No Answer).

1. Click the Call Result drop-down list.

2. Choose an appropriate call result. The following options are the default ones, administrators may have modified the list:

   • Successful: Transaction with the customer was successful.

   • Refusal: Customer refused the offer.

   • Redial: Agent agreed to call back to the customer. This option makes automatically a redial request, the redialing time and agent are defined in campaign settings.

   • Wrong Person: Wrong person answered the phone.

   • Wrong Number: The number was incorrect.

   • Hang-Up: Customer hang up.

   • Busy

   • No Answer

   • Fax

   • Modem

   • Answering Machine

   • Automated Attendant: Some other kind of machine, for example IVR, answered the call.

   • Unknown: The reason why the call was unsuccessful is unknown.

   • Instant Retry: Calls the customer anew immediately.