DiscoverInforms administrators of new features, improvements and corrected defects in the new release
Master GuideIntroduces Sinch Contact Pro
Security GuideAssists DPOs in securing their Contact Center system
Best practices and functional resilienceCollects ways to achieve optimal use of your contact center and describes error situation handling
InstallInstructs in setting up, monitoring, and logging Sinch Contact Pro
Installation GuideDescribes how to install Sinch Contact Pro
Compatibility ListLists software and hardware requirements and recommendations
ConfigureInstructs administrators comprehensively in setting up Sinch Contact Pro applications and features
Operation GuideDescribes tasks required during operation phase of Sinch Contact Pro, such as logging, periodic tasks, and software change management
Client Workstation GuideDescribes prerequisites, security settings and steps required on workstations when taking Sinch Contact Pro applications into use
Email Integration with Microsoft 365Instructs in using OAuth for authenticating requests when fetching emails from Microsoft 365 mail server
IVR Development Guide
Extends the instructions available in the System Configurator guide on creating IVR applications
Reporting Data Guide
Introduces Sinch Contact Pro reporting system data members to help out when implementing a reporting solution
Reporting Data Examples
Describes reporting data with conversation handling examples
Disruption ManagementDescribes the disruption management feature in Sinch Contact Pro and instructs in setting it up
E911 Emergency Location GuideInstructs in configuring and using the emergency location feature in the US, Canada, Puerto Rico, and US Virgin Islands.
Preferred and Required AgentDescribes the preferred and required agent features in Sinch Contact Pro and instructs in setting them up
Voicemail IVRDescribes the custom voicemail IVR feature in Sinch Contact Pro and instructs in setting it up
UseInstructs agents in using Communication Panel, a web-based application for managing customer conversations in Sinch Contact Pro
DashboardInstructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Dashboard application
Monitoring and ReportingInstructs agent team leaders in monitoring Communication Panel agents, queues and service levels in the Online Monitoring application, and describes different reports available in the SAP BusinessObjects application on Communication Panel agents, queues, volume, scripts and outbound campaigns
Standard Reports Guide
Describes the columns used in reporting and explains how service level is calculated
CDT and IP Desk Phones (NOTE: Read more about CDT sunsetting)Instructs in using Communication Desktop, an application for managing customer interactions in Sinch Contact Pro
IntegrateInstructs in accessing Sinch Contact Pro core functionalities
Integration samples
Shows a collection of integration samples in GitHub
Integrate Communication Panel with your web applicationInstructs in using Sinch Contact Pro's standard client-side integration model for enriching your web application with Communication Panel's omnichannel capabilities
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