Setting up a campaign

You set up a campaign in System Configurator (SC).

It involves the following things:

1. Create a calling list.

   The format of the list should be either .txt or .csv.

2. Create dialers.

   Sinch Contact Pro has two dialer types: QueueDialer and CampaignDialer.

3. Create call results that agents use when they classify calls.

   These are a set of values for classifying calls. This way the dialer knows whether it should considered a call as handled or is redial needed.

4. Create a template that define the contents of the customer information shown in Communication Panel.

5. Create a script.

   These are sequences of questions and answers. They are used to guide agents and gather information.

6. Define campaign settings.

7. Give agents rights to the campaign.

8. Start a campaign.