Dashboard

The following changes and improvements have been made in the area of Dashboard.

Note: We'd like to inform you that the current Dashboard application will be retired in a future upcoming release. To make sure that you continue to have access to the latest features and improvements, we strongly encourage you to switch to the new Dashboard application. The new version offers enhanced functionality, improved performance, and a more user-friendly interface.

We’ve made several improvements to enhance usability and consistency across the application:

  • The underlying UI framework has been updated to ensure better performance and improved accessibility.

  • Both Conversation details and Agent details views have been updated with the new look and feel. We’ve also improved how the Statistics section in the Agent details view shows daily pause time and daily work time for easier tracking.

  • Built-in filter options, with the exception of operator values, are now translated into every supported end-user language.