System Configurator (SC)

The following changes and improvements have been made in System Configurator.

Queue-Specific Data Retention

You can now define the personal data retention time at queue level. Customer’s personal data is then retained according to this schedule.

To use this queue-level setting in Queue Management > Queues > Personal Data Retention Time, data retention times need to be defined also in System Management > Personal Data Retention Time.

Idle Chat Timeout

The minimum value of the setting Timeout for Idle Chats for channel level and queues has been changed to 3 minutes. The default value is still 10 minutes.

Reply Template Variables

WhatsApp static templates can now use the following template variables: