Miscellaneous improvements

This section lists changes to the existing functions and features.

SAPUI5 update

The SAPUI5 framework used by Communication Panel, Launchpad, and Data Protection Officer (DPO) Tool has been updated to version 1.71.68.

Chatbot on the cloud documentation front page

We've added Sinch Chatlayer's Knowledge Base AI bot on the cloud documentation front page. The bot uses all of the Sinch Contact Pro documentation available on the cloud site as its source material. Please note that the bot only understands questions. To get the best possible answers from the bot, we encourage you to be as specific as you can with your questions.

Enhanced chat recovery

The system can now handle situations where the CEM Server is down for an extended period (more than 10 minutes).