Miscellaneous improvements

This section lists changes to the existing functions and features.

JsSIP update

The JsSIP version has been updated from 3.10.0 to 3.10.10.

Voicemails reported as Answered on time

By default voicemails are reported as Handled. To report them as Answered on time in the Volume report Contact log, contact Sinch

Non-ASCII characters in conversation attached data (CAD)

Non-ASCII characters in CAD are now stored and displayed in human-readable form in the reporting database and applications.

WhatsApp BSUID

Sinch Contact Pro has been updated to be ready for the upcoming WhatsApp identity enhancement: business-scoped user ID (BSUID). When a customer chooses to use a BSUID, it will appear in Communication Panel in place of their phone number.