Miscellaneous improvements

This section lists changes to the existing functions and features.

OAuth2 authentication for incoming conversations

OAuth2 authentication for the messaging service type sinchconversation for incoming conversations is now supported.

WhatsApp user ID (BSUID)

When integrated with SAP Service Cloud (C4C) or SAP Servise Cloud Version 2, a customer using Business-Scoped User ID (BSUID) is no longer identified with BSUID@whatsapp.com. Now both phone number and BSUID are delivered if the customer hasn't turned on phone number protection in WhatsApp.

AI analysis in reporting

AI analysis information is now available:

  • on the Reporting Database Server for further processing by reporting tools

  • via OData interface