Miscellaneous improvements

This section lists changes to the existing functions and features.

SAP Service Cloud (C4C)

Previously, only user recordings were shown on the Live Activity timeline. Now also queue recordings are shown. This applies also for version 2 of SAP Service Cloud (C4C).

SAPUI5 update

The SAPUI5 framework used by Communication Panel, Launchpad, and Data Protection Officer (DPO) Tool has been updated to version 1.71.70.

Recording metadata

The recording metadata file (CTR) is now generated for campaign calls and the information is added to the Attributes section:

For transferred and consultation calls, the InitialContactId field is updated:

The feature is enabled by default.