Integration interfaces

RESTful Monitoring Interface (RMI)

The resource /queueGroups now supports the following values defined in SC:

• queueLength

• falseAttemptTime

RESTful Contact Management Interface (CMI)

GET /cmi/chats/{id} now supports delivery status for conversational messaging chats: 1=Sent, 2=Delivered, and 3=Read.

RESTful Contact Management Interface (CMI) and RESTful Monitoring Interface (RMI)

The /contact resource supports searching and showing internal notes (hasRemarks) and a transcript if the recording has one.

Communication Panel Third-Party Extension Messaging API

You can now query picklist content by using the new picklist command. The list returned is the same the user sees in Communication Panel's Picklist.

Event-driven integration (EDI) framework

Queue for outgoing queue calls

Previously, EDI sent contact.queue as null for all outgoing queue calls. Now contact.queue has a value when the calling agent has a queue's extension number configured as the caller number.

Maximum number of triggered integrations

The maximum number of triggered integrations was three. Now integrations with endpoint URL edi://echo are excluded from the calculation. This means you can have at most three integrations with an endpoint URL starting https:// and any number of edi://echo integrations triggered for the same conversations.

When specifying the format for a JSON request value, you can now manipulate strings by:

• indexing, which makes it possible to refer to individual characters in a string

• slicing, which means extracting a substring

• reversing

• find/replace, which also supports using regular expressions