Picking E-Mails from Other Users
- To pick e-mails from other users’ pending list, go to the History tab page and click the Search for contacts with special criteria button.
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Choose Open in E-Mail Status and enter the agent name in the Destination area.
The results are displayed on the History tab page.
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Choose the e-mail row and click the Open e-mail contact for viewing button.
The e-mail is opened on the E-Mail tab page, and you can view it.
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To move the e-mail to your pending list or to start processing the e-mail, click the Edit button.
The focus is moved to the History tab page.
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Click the E-Mail tab page.
You can now handle the e-mail, forwarded it, or save it onto your pending list.