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Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
Contact Center Functions
E-Mail Handling
Handling Incoming E-Mails
Creating New E-Mail by Using Existing One as Template

Communication Desktop (CDT)
The application offers a comprehensive range of functions related to enterprise telephony and contact center operations.
- User Interface
  Describes different areas of the user interface and used icons
- Getting Started
  Browser prerequisites, password change, and accessing and exiting the application
- Settings
  Configuring your CDT application
- Audio Devices and Volume Settings
  Configuring audio devices and adjusting volume
- Basic Functions
  Using ringback, voicemail, and recording functions and quick dial buttons and shortcut keys
- Search and Directory Functions
  Using search, creating personal directories, and modifying directory information
- Presence Information
  Using absence and presence profiles and modifying presence information
- Messaging Functions
  The Communication Desktop (CDT) application offers various messaging functions.
- Basic Phone Functions
  Using basic CDT phone functions
- Enterprise Telephony Functions
  Viewing call events and using call recording, video call, and conference call functions
- Contact Center Functions

Creating New E-Mail by Using Existing One as Template

Click the History tab page and search for the e-mail.
Choose the e-mail you want to copy and click the E-Mail button.

The e-mail is opened on the E-Mail tab page, and the Edit button is available.
To save the new copy on your pending list, click Edit and Save.

Added in SP04.

For information about creating a new e-mail without any templates, see Creating New E-Mails.