Examples of Required Network Capacity

To estimate required network capacity, see the following examples of measured traffic loads:

Idle:

  • CoS – AS: 10-20 bps

  • MRS – CD: 10-20 bps

  • SBR – CD: 10-20 bps

  • H.323 – CD: 10-20 bps

Sinch Contact Center infrastructure (HAC-HAC and HAC-IA traffic) takes from about twenty up to a few hundred bytes/second depending on the number of servers and virtual units in the system.

Addition to load when one agent is logged into one queue

  • CoS – AS: 20-30 bps

  • Other connections: no additional load

Addition to load per call:

  • CoS – AS: no addition

  • MRS – CD: 650 bps (prompt playing)

  • SBR – CD: 1500 bps

Network load depends to great extent on how the system modules are distributed on different servers. For example, in a Sinch Contact Center system, the measured traffic load between the core server and the satellite server where components CoS, MRS, and SIP bridge are located were the following:

  • 1000 agents with 500 simultaneous calls starting 5 new calls per every second caused a load of 120kBps.

  • 1000 agents with 250 simultaneous recorded calls starting 3 new calls per every second caused a load of 85kBps.