Document History

Table 1. Document History

Document Version

Date

Description

3.1

2012/10/24

Updated Hotfix installation instructions. Added table on effects of inactive components and instructions on reporting user management.

03.2

2013/01/08

Added chapter 2.2 Network Environment.

04.1

2013/05/07

Network requirements added, HAC user instructions added.

5.0

2013/06/14

Database maintenance instructions added.

6.0

2013/09/23

Troubleshooting and database maintenance instructions improved.

6.11

2016/01/ 10

OII-not-activated issue added to Problem Scenarios.

7.0

2014/06/12

Product name has been changed from SAP Business Communications Management to SAP Contact Center. Logging wizard information and parameters for connection breakdown management added.

7.1

2014/12/17

Added recommendation to make backups outside service hours; prerequisite sw information updated.

8.0

2015/04/21

SP8.0 update, added new performance counters and a caution about deleting several user accounts, sending e-mail -button added to CDT Diagnostics view.

9.0

2015/09/08

SP09 update: Updated BCMAPI2 changes to server metrics.

10.0

2016 /08/18

1608 Release: BCMAPI2 changes applied to BJS, Call Dispatcher, Chat Server, ETC, and Terminal Server, it affects server performance metrics.

11.1705

2017/06/06

FP11/1705 release

12.1711

12.1711.01

2017/11/27

2018/05/17

FP12/1711 release

.01: Added more info about dump files

13 2018/12/14 FP13 release.
14 2019/05/10 FP14 release.
17 2021/04/20 FP17 release

Added performance counters on Media Routing Server (MRS) and SIP Bridge (SBR)